Refund & Cancellation Policy

Update, 23 October 2026: the Caspian Diabesity Expo 2026, planned for Saturday 14 November 2026, will not be held. All passes for that date are cancelled. No paid pass was sold; if you made any payment for the expo, it will be refunded in full to the original payment method. The expo plans to return in 2027. The text below is kept as the record of the terms that applied to the 2026 edition.

Last updated 6 September 2026. This policy covers paid passes (Report Clinic, Metabolic Check, Metabolic Plus, Couple and Family passes) for the Caspian Diabesity Expo 2026.

Refund window

Paid passes are fully refundable on request until 31 October 2026. From 1 November 2026, passes are non-refundable, except if the event is cancelled or you request a refund after a postponement.

If you cannot attend

From 1 November 2026, a check-up pass you cannot use on the day is not refunded, but the tests included in it can be taken at Caspian Healthcare, Vijay Nagar Colony, within 30 days of the event on a booked slot. You can also transfer the pass to another named person before 12 November 2026 by writing to us.

How to request

WhatsApp +91 89193 41154 or email oratorkhizer@gmail.com with your payment ID (shown on your confirmation page and Razorpay receipt). Refunds are processed to the original payment method through Razorpay, typically within 5 to 7 working days.

Cancellation by the organiser

If the event is cancelled, all paid passes are refunded in full automatically. If it is postponed, passes remain valid for the new date, and you may request a full refund instead.